---
title: My account is locked
description: Your account can be unlocked by a responsible person or our Dyzle Supportdesk
---

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# My account is locked

## Your account can be unlocked by a responsible person or our Dyzle Supportdesk

After you attempt to login three times with incorrect login credentials your account will be locked. You can login again when your account is unlocked.

You can contact the person responsible for user management in your organisation or you can contact our supportdesk.

If you forgot your password, click [here](https://help.dyzle.com/en/i-forgot-my-password?hsLang=en) to request a new password.

 

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